Shipping Policy

ForeverAir

Last Updated: 11 October 2026

At ForeverAir, we are committed to providing a reliable, convenient and transparent shopping experience.

We understand how important it is for your order to arrive safely and within a reasonable timeframe. This Shipping Policy explains how we process, dispatch and deliver orders, including important information about shipping costs, delivery tracking and potential delays.

If you have any questions regarding your order, please contact our customer support team at support@tryforeverair.com.

1. Shipping Destinations

ForeverAir offers delivery to New Zealand and Australia, along with any additional international destinations made available through our website's checkout.

Shipping availability may vary depending on your location, local delivery restrictions and the services provided by our shipping partners.

If delivery is unavailable to your location, you may be unable to complete checkout using that shipping address.

2. Order Processing

Once your order has been successfully placed and payment has been confirmed, our team or authorised fulfilment partner will begin preparing your order for shipment.

Orders are processed as promptly as reasonably possible.

Processing time may vary depending on product availability, order volume, weekends, public holidays and fulfilment arrangements.

Once your order has been dispatched, you will generally receive a shipping confirmation email containing tracking information where available.

Processing time is separate from shipping transit time.

Any specific processing timeframe displayed on our website or communicated when you order forms part of the delivery information provided for your purchase.

3. Estimated Delivery Times

Estimated delivery times depend on the destination, shipping service, dispatch location and relevant carrier operations.

Where available, delivery estimates will be displayed at checkout or communicated in your order information.

Delivery estimates may be affected by:

• Order processing requirements

• Courier and postal service operations

• Public holidays and weekends

• Customs and border processing

• Weather conditions

• Remote or regional delivery locations

• Unexpected transport or supply chain disruptions

We take reasonable steps to ensure orders are delivered within the stated timeframe or, where no timeframe has been agreed, within a reasonable time.

If a significant delay occurs, we will work with the relevant fulfilment or shipping provider to investigate and resolve the issue.

Nothing in this policy limits your rights under applicable consumer protection laws regarding delayed or undelivered products.

4. Shipping Costs

Shipping charges, where applicable, will be clearly displayed at checkout before payment is completed.

ForeverAir may offer free shipping, promotional shipping discounts or other delivery offers from time to time.

Any shipping promotion is subject to the conditions disclosed when the offer is presented.

The final shipping charge shown at checkout will apply to your order, subject to applicable consumer law.

5. Order Confirmation

After placing an order, you will generally receive an order confirmation email at the email address provided during checkout.

Your confirmation will include relevant purchase information, such as:

• Order number

• Purchased products

• Order total

• Shipping information

• Customer contact details

Please review your order information carefully and contact us promptly if you notice an error.

An order confirmation is not the same as a shipping confirmation.

6. Shipping Confirmation and Tracking

Once your order has been dispatched, you will generally receive a shipping confirmation email.

Where tracking is available, the email will include a tracking number or tracking link.

Tracking information may take some time to become active after the parcel has been handed over to the shipping provider.

Tracking updates depend on the carrier's scanning and reporting systems.

If you have concerns regarding tracking information, please contact support@tryforeverair.com.

7. Third-Party Fulfilment and Shipping Partners

ForeverAir may use authorised third-party suppliers, warehouses and fulfilment partners to prepare and dispatch orders.

As a result, your order may be shipped directly from a fulfilment facility located outside your country of residence.

Products may be shipped using domestic or international courier services depending on their dispatch location and your delivery address.

Where an order contains multiple items, products may occasionally arrive in separate parcels.

If this occurs, additional tracking information may be provided where available.

ForeverAir remains responsible for meeting its obligations to customers under applicable consumer protection laws.

8. Shipping Delays

Although we make reasonable efforts to provide timely delivery, occasional delays may occur.

These may result from:

• High order volumes

• Carrier disruptions

• Customs inspections

• Severe weather

• Public holidays

• Supplier or warehouse delays

• Unexpected logistical issues

If we become aware of a significant delay affecting your order, we will take reasonable steps to provide updated information.

Where a delay gives rise to a right to cancel, obtain a refund or receive another remedy under applicable law, ForeverAir will honour that right.

Customers should contact support@tryforeverair.com if their order has exceeded its communicated delivery timeframe.

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

This includes:

• Full name

• Street address

• Apartment or unit number, where applicable

• Suburb or city

• Postal code

• Country

• Contact information

If you notice an incorrect shipping address after placing your order, please contact us as soon as possible.

We will attempt to update the address before dispatch where operationally possible.

Once an order has been dispatched, changes may not be possible.

Where an incorrect address supplied by the customer results in additional delivery costs, these may be payable by the customer where permitted by law and disclosed appropriately.

ForeverAir will not impose such costs where the issue results from our own error or where doing so would breach applicable consumer law.

10. Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

Email: support@tryforeverair.com

Please provide your order number and relevant delivery information.

We will investigate the issue with the appropriate shipping or fulfilment partner.

If an order is confirmed lost or remains undelivered, we will provide an appropriate resolution, which may include:

• A replacement shipment

• A refund

• Another remedy required by applicable law

Customers are not required to resolve delivery failures directly with our shipping partners where ForeverAir is legally responsible for delivery.

11. Damaged Packages or Products

If your ForeverAir order arrives damaged, please contact our support team as soon as reasonably possible.

Where available, photographs of the packaging and affected product can help us investigate the issue.

Depending on the circumstances, we may arrange:

• A replacement

• A repair

• A refund

• Another appropriate remedy

Any remedy will be provided in accordance with applicable consumer protection laws and our Returns & Refunds Policy.

12. International Shipping

ForeverAir may offer international shipping to selected destinations outside New Zealand and Australia.

International delivery availability will be determined by the destinations offered at checkout.

Shipping times may vary depending on:

• Destination country

• Customs clearance

• Local postal services

• International transportation

• Import restrictions

• Regional delivery conditions

Products shipped internationally may pass through customs or other border-control processes.

We will communicate applicable shipping estimates and charges where required.

13. Customs, Import Duties and Taxes

International orders may be subject to customs duties, import taxes or other government-imposed charges.

Where such charges are collected by ForeverAir, they will be reflected in the applicable checkout information.

Where charges are not collected at checkout, customers may be required to pay them directly to the relevant authority or delivery provider, provided that this responsibility has been appropriately disclosed and is permitted by law.

Any applicable import charges, shipping arrangements and customer obligations will be determined in accordance with the terms disclosed at checkout and relevant consumer laws.

ForeverAir will not use this section to exclude obligations or charges for which we are legally responsible.

14. Delivery to Remote or Regional Areas

Customers located in rural, remote or regional areas may experience longer delivery times depending on available courier services and local infrastructure.

Additional shipping charges may apply to certain destinations where disclosed before purchase.

If a particular address cannot be serviced, we will contact the customer to discuss an appropriate resolution.

Where an order cannot be fulfilled, refunds will be provided in accordance with applicable law.

15. Unsuccessful Delivery Attempts

If a delivery attempt is unsuccessful, the shipping provider may:

• Attempt delivery again

• Leave collection instructions

• Hold the parcel at a collection location

• Contact the recipient

• Return the parcel to the sender

Available options depend on the relevant carrier and destination.

If your parcel has been returned to sender, please contact support@tryforeverair.com.

We will review the circumstances and discuss redelivery, cancellation or other appropriate options.

Any additional charges will be handled fairly and in accordance with applicable consumer law.

16. Order Cancellations and Changes

If you need to cancel or modify an order, please contact us as soon as possible after purchase.

We will attempt to accommodate requests before dispatch.

Once an order has entered the shipping process, cancellation or modification may not be possible through our normal fulfilment procedures.

Customers retain any statutory cancellation, withdrawal or consumer guarantee rights applicable to their purchase.

For eligible returns after delivery, please refer to our Returns & Refunds Policy.

17. Returns and Refunds

ForeverAir offers a 60-day voluntary return policy beginning on the date your order is delivered.

Eligible change-of-mind returns must comply with the conditions outlined in our Returns & Refunds Policy.

For voluntary change-of-mind returns, customers are generally responsible for return shipping costs.

Where products are faulty, damaged, incorrect or otherwise fail to comply with applicable consumer guarantees, ForeverAir will provide remedies required under relevant laws.

For return enquiries, contact support@tryforeverair.com.

18. New Zealand Consumer Rights

For New Zealand customers, ForeverAir recognises the rights provided under the Consumer Guarantees Act 1993 and other applicable consumer protection legislation.

Where ForeverAir arranges delivery, we are responsible for meeting applicable delivery obligations.

Products must be delivered within the agreed timeframe or, where no timeframe has been agreed, within a reasonable time.

Products must also arrive in an acceptable condition.

If a delivery fails to meet applicable consumer guarantees, customers may be entitled to a refund, replacement or another appropriate statutory remedy.

Nothing in this Shipping Policy excludes or restricts rights that cannot lawfully be excluded under New Zealand law.

19. Australian Consumer Rights

For Australian customers, ForeverAir respects the Australian Consumer Law where applicable.

Customers are entitled to applicable consumer guarantees concerning products and their supply.

Where delivery is significantly delayed, not completed or otherwise fails to meet legal requirements, customers may be entitled to remedies under Australian Consumer Law.

We will assess delivery issues and provide remedies in accordance with applicable legal obligations.

Nothing in this policy excludes, restricts or modifies consumer rights that cannot lawfully be excluded.

20. International Consumer Rights

Customers outside New Zealand and Australia may have additional rights under the consumer protection laws applicable to their location.

These may include rights concerning:

• Delivery timeframes

• Undelivered goods

• Damaged products

• Refunds and replacements

• Order cancellation

• Customs disclosures

• Other mandatory consumer protections

Where applicable, ForeverAir will comply with mandatory legal requirements in the jurisdictions where it sells and delivers products.

If any provision of this Shipping Policy conflicts with a consumer right that cannot lawfully be excluded, the applicable law will take precedence.

21. Changes to This Shipping Policy

ForeverAir may update this Shipping Policy to reflect changes in shipping providers, fulfilment operations, delivery destinations, pricing or applicable legal requirements.

Updated versions will be published on our website with a revised effective date.

Changes will not retrospectively remove rights or alter accepted purchase agreements where doing so would be unlawful.

22. Contact Information

If you have any questions about shipping, delivery, tracking, missing parcels or your order, please contact our customer support team.

Business Name: ForeverAir

Website: https://tryforeverair.com

Customer Support Email: support@tryforeverair.com

Thank you for shopping with ForeverAir.

ForeverAir — Ready for Every Road.