Privacy Policy

ForeverAir

Last Updated: 11 October 2026

At ForeverAir, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how ForeverAir ("we", "us" or "our") collects, uses, stores, shares and protects your personal information when you visit our website, purchase our products, contact our support team or otherwise interact with our services.

This policy applies to personal information handled through our Shopify-powered online store and related customer services.

We handle personal information in accordance with applicable privacy and data protection laws, including the New Zealand Privacy Act 2020, the Australian Privacy Act 1988 where applicable, and relevant international privacy regulations.

1. Information We Collect

When you visit or make a purchase from ForeverAir, we may collect certain information about you.

Personal Information

This may include:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details and purchase history

• Customer service communications

• Payment transaction information

Device and Browsing Information

When you interact with our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Website interactions

• Referring websites

• Cookies and similar tracking information

Payment Information

Payments are processed through secure third-party payment providers.

We may receive payment confirmation, transaction identifiers, payment status and limited payment-method details.

Full payment card information is generally processed directly by our payment providers rather than stored by ForeverAir.

2. How We Use Your Information

We collect and use personal information for legitimate business purposes, including:

• Processing and fulfilling orders

• Confirming purchases and processing payments

• Arranging shipping and delivery

• Providing order updates and tracking information

• Handling returns, refunds and exchanges

• Responding to customer enquiries

• Preventing fraud and unauthorised transactions

• Improving our website and customer experience

• Analysing website traffic and store performance

• Sending marketing communications where permitted

• Complying with applicable legal obligations

We only use personal information for purposes permitted by applicable law.

3. Shopify and Ecommerce Services

ForeverAir operates using the Shopify ecommerce platform.

Shopify provides services that support our online store, including website hosting, checkout functionality, order management and payment-related integrations.

Information collected through our website may be processed by Shopify and its authorised service providers.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

4. Sharing Your Personal Information

ForeverAir may share personal information with trusted third parties where reasonably necessary to operate our business.

These may include:

• Shopify and ecommerce service providers

• Payment processing providers

• Shipping companies and delivery partners

• Product suppliers and fulfilment partners

• Website hosting and technical support providers

• Customer service and communication platforms

• Analytics and advertising providers, where used

• Professional advisers and relevant regulatory authorities

For example, your name, contact details and shipping address may be shared with a fulfilment partner to deliver your ForeverAir order.

We do not sell customer contact lists to data brokers.

However, some online advertising and analytics activities may be legally classified as the sale, sharing or targeted advertising use of personal information in certain jurisdictions. Where those activities occur, we will provide the disclosures and choices required by applicable law.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate and improve our services.

These technologies may be used for:

• Maintaining shopping cart functionality

• Remembering customer preferences

• Enabling secure checkout

• Understanding website traffic

• Measuring marketing effectiveness

• Personalising content or advertising where enabled

Where required by law, we will request your consent before using non-essential cookies or tracking technologies.

You may be able to manage cookies through your browser settings or the privacy controls available on our website.

Disabling certain cookies may affect website functionality.

6. Marketing and Promotional Communications

ForeverAir may use your email address or other contact details to send promotional messages where you have consented or where otherwise permitted by applicable law.

These communications may include:

• Product announcements

• Special offers and discounts

• Store updates

• Promotional campaigns

• Relevant product recommendations

You can unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.

You may also request removal from our marketing communications by contacting:

support@tryforeverair.com

Unsubscribing from marketing does not prevent us from sending essential transactional communications, such as order confirmations, delivery updates or information about your purchases.

7. Payment Security

ForeverAir uses third-party payment processing services to facilitate secure transactions.

Payment information is processed in accordance with the security practices and privacy policies of the applicable payment provider.

We take reasonable steps to protect personal information within our control against unauthorised access, loss, misuse, interference, modification or disclosure.

However, no internet-based system or electronic transmission can be guaranteed to be completely secure.

8. Data Storage and Retention

We retain personal information for as long as reasonably necessary to:

• Complete orders and provide customer service

• Maintain purchase and transaction records

• Meet legal, accounting and tax obligations

• Resolve disputes

• Prevent fraud

• Enforce contractual rights

• Fulfil other lawful business purposes

Retention periods may vary depending on the type of information and applicable legal obligations.

When personal information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it, unless continued retention is legally required or otherwise permitted.

9. International Data Transfers

ForeverAir operates an online ecommerce business and may use service providers located outside your country of residence.

Your personal information may be transferred to, stored in or processed in countries other than the country in which it was originally collected.

This may include countries where our ecommerce platform, payment providers, shipping providers, fulfilment partners or other authorised service providers operate.

Where required by applicable privacy laws, ForeverAir will take appropriate steps to protect personal information transferred internationally.

Such protections may include contractual safeguards, appropriate service-provider assessments and other measures required by law.

Where legally required and practicable, we will identify the countries in which overseas recipients of personal information are located.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights to:

• Request access to personal information held about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Object to or restrict certain processing activities

• Withdraw consent where processing relies on consent

• Opt out of certain marketing or advertising activities

• Request a copy of eligible personal information

• Lodge a complaint with an appropriate privacy regulator

These rights are subject to applicable legal requirements, limitations and exceptions.

To exercise your privacy rights, please contact:

support@tryforeverair.com

We may need to verify your identity before fulfilling certain requests.

11. New Zealand Privacy Rights

For customers in New Zealand, ForeverAir handles personal information in accordance with the Privacy Act 2020, where applicable.

New Zealand customers have rights relating to the collection, use, disclosure, access and correction of personal information.

You may request access to personal information held about you or ask us to correct information that is inaccurate.

Where an eligible request is made, we will respond in accordance with the applicable legal timeframe.

If you have concerns about how your information has been handled, please contact us at support@tryforeverair.com.

You may also raise privacy concerns with the Office of the Privacy Commissioner.

12. Australian Privacy Rights

For customers in Australia, ForeverAir recognises the requirements of the Privacy Act 1988 and the Australian Privacy Principles where applicable.

Australian customers may have rights relating to:

• Accessing personal information

• Correcting inaccurate information

• Understanding how their information is collected and used

• Raising privacy concerns or complaints

• Managing certain direct marketing communications

If you believe your personal information has been handled improperly, please contact support@tryforeverair.com.

We will assess your complaint and respond in accordance with applicable law.

You may also contact the Office of the Australian Information Commissioner if you remain dissatisfied with our response.

13. International Privacy Rights

Customers outside New Zealand and Australia may have additional rights under the privacy laws of their country or region.

Where applicable, these may include rights under the European Union General Data Protection Regulation (GDPR), United Kingdom data protection legislation and relevant United States state privacy laws.

Such rights may include:

• Access to personal information

• Correction or deletion

• Data portability

• Restriction of processing

• Objection to certain processing

• Withdrawal of consent

• Opting out of certain targeted advertising or data-sharing activities

• Making complaints to relevant supervisory authorities

Where these laws apply to ForeverAir, we will honour the rights and obligations required under those laws.

For processing governed by GDPR or equivalent legislation, we will identify and rely on an appropriate legal basis, such as performance of a contract, compliance with a legal obligation, legitimate interests where permitted, or consent where required.

14. Children's Privacy

ForeverAir's products and services are intended for a general consumer audience and are not specifically directed towards children.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

If you believe a child has provided personal information to us improperly, please contact:

support@tryforeverair.com

We will review the matter and take appropriate action.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, delivery services or other external services.

ForeverAir is not responsible for the privacy practices of independent third-party websites.

We recommend reviewing the relevant privacy policies before providing personal information to those services.

16. Data Security

We take reasonable administrative, technical and organisational measures designed to protect personal information.

These measures may include:

• Access controls

• Secure ecommerce infrastructure

• Restricted access to customer information

• Appropriate security practices for third-party services

• Monitoring and response procedures for security incidents

If a privacy or data security incident occurs, we will investigate and provide notifications where required by applicable law.

17. Privacy Complaints

If you have a concern about how ForeverAir has collected, used, stored or disclosed your personal information, please contact us.

Email: support@tryforeverair.com

Please provide sufficient details for us to understand and investigate your concern.

We will review privacy complaints fairly and respond within the timeframe required by applicable law.

If you remain dissatisfied, you may have the right to contact the relevant privacy regulator in your jurisdiction.

18. Changes to This Privacy Policy

ForeverAir may update this Privacy Policy to reflect changes in:

• Our business operations

• Website functionality

• Service providers

• Applicable legal requirements

• Privacy and security practices

When changes are made, we will update the "Last Updated" date on this page.

Where required by law, we will provide additional notice or obtain consent before implementing material changes affecting the processing of personal information.

19. Contact Information

For questions about this Privacy Policy, privacy requests, personal information or data protection concerns, please contact:

Business Name: ForeverAir

Website: https://tryforeverair.com

Email: support@tryforeverair.com

Thank you for trusting ForeverAir.

We appreciate your support and are committed to handling your personal information responsibly.

ForeverAir — Ready for Every Road.